The Risks of Using a Museum for Veteran Research
Families searching for their World War II veteran’s records may assume a local or national military museum can provide the information they seek. After all, military museums are filled with display cases full of medals, uniforms, stories, and artifacts. One would think the knowledge to research military service would be known by their staff. Right?
WRONG.
While military museums are equipped to gather artifacts and tell stories, perhaps even record oral histories (which they may not research to prove validity), they are not taught how to accurately research a veteran’s service. Relying on a military museum to gather facts and put a report, story, or book together, will usually leave you with an incorrect story and missing facts. An incorrect story for which you paid a lot of money.
Before you invest time and your hard earned money into a museum for research, let me help you understand why hiring a professional military researcher is the way to go if you want an accurate story.
Reasons to Not Hire a Museum
Museum staff are not trained in military research.
Museums hire those who have degrees in curation, writing, exhibit design, and conservation. There are no degree programs teaching you how to research veteran service. I know because I have a history degree and this was not something offered.
When I started researching my veteran ancestors 15 years ago, the word in the genealogy community and world was, All the Records Burned. Knowing that I could find answers, I studied, over thousands of hours and my own money, the records from World War II. I created the 2-part strategy to research any veteran even if the file burned. Then I wrote the books and created the classes which I teach. Still today, besides my comprehensive programs, there are only a few people teaching accurate military research. And they aren’t in military museums.
Families don’t know what they don’t know, so how can they ask?
Military museums and less than ethical researchers know the general public doesn’t know what it doesn’t know. It’s well known, that there was a fire at NPRC in 1973 so they can get away with charging you a lot of money to only give you a Final Payroll Worksheet if the service file burned. The Final Payroll Worksheet by the way, only says they served. It’s of no use to actual research as it normally doesn’t provide a unit.
The museum can give you a fake narrative of your veteran’s service because they didn’t reconstruct it and verify it using other records like Morning Reports, Rosters, Payroll Reports, Muster Rolls, and online databases which provide puzzle pieces. When you don’t know the research process or what records to request, the museums can charge a lot and give you nothing.
Museums do not access the necessary military records.
From the information pages and start your project pages, it’s clear the museum will request the Official Military Personnel File (OMPF) from the NPRC in St. Louis and if it burned, well you’re out of luck and money. The museum tells you nothing may be discovered (to cover their butt), but not that they aren’t doing accurate research. Now, if they get a file, you can pay more to see what other pieces of paper or online source you can find on your own, they will provide. Basically, they aren’t telling you what could be available so how would you know if they don’t look for it?
Museums offer packages which may not provide all the information you need and deserve.
It is clearly stated in the FAQ and package details on the museum websites, what they provide. The problem is, if you don’t know what you actually need and they are not giving you full information about what can be found, how can you make an educated decision to hire or not hire?
Let’s look at the Research a Veteran page from the National WWII Museum’s Website. It tells you for $150 + tax you can hire them to request your veteran’s OMPF and if applicable, the Individual Deceased Personnel File (IDPF). But if the OMPF burned, that’s all you’ll get unless they have some piece of information in their library that may relate to your veteran’s service.
Two points to consider here:
- You can request this file on your own through NARA’s website. Once you have it, if you need help deciphering it or moving forward, you can hire a researcher or go to a genealogy society for help.
- Another option is to purchase a coaching session with a professional like me to learn what the file and contents mean and where to go next. This particular session is not for hiring me to do a project, but to help you do it on your own.
- If you hire a military research professional, this is one of the many files we will obtain for you. If it burned or if it is complete, we still obtain many other records to tell you where your veteran was and what they were doing while in service.
I invite you to read the FAQ on the National WWII Museums’ Page (scroll down below the package pricing) and notice how they basically tell you repeatedly that if the OMPF burned, you are out of luck. If they find there is a full OMPF then they will ask you for more money to do more research.
You risk receiving generalized or incorrect information.
Military museums request that you send them the veteran’s Separation and Discharge Paper so they have a unit to research. They assume that a veteran was only in one unit and the unit on the discharge paper was a combat unit.
This is the wrong way to approach research. Why?
- The unit on a discharge paper is not the only unit in which someone served. If we are talking Army and Army Air Force, it could be a combat unit. It could be a discharge unit only. The unit in which they were transferred to go home. For other branches, the discharge lists ships, stations, and units in which someone served and the research needs to be done to see when that happened.
- Service members often moved through units from training to combat. Army and Army Air Force in particular, especially by 1943, moved through Replacement Depots as well before going to a combat unit. You have to reconstruct this service to know when someone was in a unit. How can you tell their story if you don’t know exactly when they were in a unit?
- If someone was in the 5th Infantry Division throughout his entire combat experience, you still have to reconstruct to determine if this is true. If he was wounded end of July 1944 and removed from the 5th Division into the hospital system, then a Replacement Depot, and then back into the 5th by December 15, 1944 – the history belonging to the 5th Division while he was away does not apply to his service story. He wasn’t there to experience it so it isn’t his story. Museums will overlook this or not know to consider it – therefore you will receive inaccurate information.
Let’s look at another museum, the Pritzker Military Museum and Library Military Genealogy Page. Be sure to scroll down their page and download the FAQ PDF as it contains more information, similar to what the WWII Museum says about what they can and cannot access. They also request and will search the unit on your discharge paper, but will you get an accurate story? No.
The Museums specify they will search their archives or library for information.
This means if they do not have the appropriate military records, you will receive no information. It also means if they have not properly reconstructed military service, you may receive inaccurate or false reports or books as the end product. Museums also tend to have generalized unit histories prepared to copy and paste into a report they provide. Ask yourself, do I want a general history or MY veteran’s history?
A Better Option – Hire a Military Research Professional
If you are interested in obtaining the accurate story of your veteran’s service and the documents needed, consider hiring a professional researcher. There are a few excellent researchers out there, myself included.
Each of us runs our business and offers differently, so you need to ask yourself what it is you really need. Some firms only pull records to send you, leaving you to decipher what it all means. Others, like mine, provide research reports and personalized service to ensure you get what you need and all questions are answered.
To help you figure out which path to take, I wrote an article about questions to ask and things to consider before hiring any research professional. A Word of Caution: Hiring a Military Researcher
My experience with clients who hire a museum first.
I have recently had a few clients hire me after hiring the National WWII Museum to conduct research. These people only received a Final Payroll and maybe a General Order or Special Order from them. The OMPF burned and the client didn’t want to spend more to get nothing.
Reviewing the offers by various museums, to me it’s clear they are looking for new revenue streams but not actually providing answers in the best way. Honestly this boggles my mind because these museums are supposed to be experts. Yet, they have no idea how to accurately move through the process to find answers.
Let’s Work Together to Find Your Veteran’s Story
I offer free phone consultations to any potential client. I do not have a form on my website that asks for info and gives you a package price. Each project is customized based on your specific needs and questions.
Prior to a consult I ask for documents you have, information I need to start digging, and the questions you’d like answered. Then I dig a little and determine what can be done. At that point, we schedule a phone call where I explain my two-part research strategy, what you receive in both parts, and fees and time. I’m one of the only professional military researchers that provides research reports with your documents. Everything is clearly explained so you can easily share with family. I also am one of the few who can take your research and turn it into a book.
In each phone call to discuss options, we do not rush. I listen to the stories about your veteran. I ask a lot of questions and take the time to explain everything you receive and the fees and time associated. Throughout the project, I stay in touch and when it’s complete, I’m available to answer your questions or listen as you process the sometimes shocking information I discover.
If you’d like to learn more and discuss a possible project, email me at jennifer@ancestralsouls.com and let’s get started.
Have you hired a military museum for research? What was the result?
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